Dr. Vartabedian writing on his blog 33 Charts offered the following post “When Hospitals Engage by Megaphone” His point which is brilliantly stated…
And so organizations learn to engage by megaphone. Volume, it seems, is the greatest metric of success. And as long as unidirectional output can be formatted as a graph on a Powerpoint slide, the beat goes on.
As it turns out, no one listens. People care about themselves, not minimally invasive surgical centers.
Put in my terms adults will only learn when they are seeking solutions to problems. They do not want to be sold to or shouted at. Know what I need to learn and serve it up.